Warranty Policy

When the original purchaser orders and receives the product from our online store (adoebike.eu), the warranty is automatically registered and applies only to the original purchaser.


Warranty Approach

We generally replace parts instead of repairing them to minimize your waiting time.
The same warranty service is available whether you purchase from our official website, authorized offline stores, or officially partnered online platforms.
Parts that meet the warranty conditions outlined on this page will be fully covered at no cost.
Parts outside the warranty can still be repaired or replaced, but a service fee will apply. For specific fee details, please contact support@adoebike.com.

Incidental expenses during repair—such as substitute transport, fuel, or ride-sharing—are not covered under warranty.

Lifetime Technical Support

Our technical experts provide professional assistance with tailored solutions for complex issues.

  • 1-on-1 Support: A dedicated support agent will handle all your inquiries for personalized assistance.
    This service is available anytime, regardless of warranty status.


Note: After the warranty period, customers are responsible for the cost of replacement parts.

Warranty Coverage

5-Year Warranty

Aluminum Alloy Frame

Covers natural deformation, weld opening, weld fracture, and manufacturing defects.

2-Year Warranty

Carbon Fiber Frame

Covers natural deformation, weld fracture, and manufacturing defects.

Structural Components

Fork, handlebar, stem, seat post.

Covers manufacturing defects and natural deformation.

Power and Wheel Components

Transmission and shifting system (chain, belt, flywheel, derailleur, etc.), wheel components (hub, rim, spoke), suspension system, fasteners.

Covers manufacturing defects.

Motor Components

Motor, Hall element, bearing, clutch.

Covers open phase, Hall element burnout, demagnetization, and abnormal bearing noise.

Battery

Covers plate grid fracture, insufficient power storage, and capacity reduction below 70%.

Charging and Control Components

Charger, main wire harness, discharge wire, display, and controller.

Covers short circuit, burnout, and performance failure due to manufacturing defects.

1-Year Warranty

Speed Control and GPS Components

Throttle, booster, controller cover, and GPS module.

Covers manufacturing defects.

3-Month Warranty

Tires and Saddles

Covers manufacturing defects.

Protection and Braking Components

Fender, safety hook, pedal, brake, brake disc, brake lever, and kickstand.

Covers manufacturing defects.

Lighting and Signal Components

Headlights, taillights, turn signals, power-off brake levers, and switches.

Covers circuit disconnection and manufacturing defects.

What Qualifies for Warranty

All conditions below must be met simultaneously:

  1. The product must be purchased from an ADO official store or authorized dealer.
    Products purchased through second-hand transactions or unauthorized sellers are not covered.
  2. The product or component must be within the warranty period.
  3. Manufacturing defects and inherent product issues (e.g., material defects) are covered.

What Does Not Qualify for Warranty

  1. Failure of consumable or wear-and-tear parts, including brake pads, plastic components, spokes, rims, brake cables, and surface scratches.
  2. Damaged wires or accessories with visible scratches or breaks.
  3. Malfunctions caused by improper use, such as:
    Not following the User Manual for usage, maintenance, or adjustments.
    Unauthorized disassembly, repair, or modification.
    Improper usage or storage.
  4. Damage due to accidents.
  5. Minor scratches or accessory damage sustained during shipping.
  6. Repair costs from non-authorized repair shops are not covered.

How to Claim Your Warranty

Products Purchased from the ADO Official Website

  1. Send the details directly to support@adoebike.com with the following information:
    Order number
    Email used for the order
    Shipping address
    Photos or videos of the issue
    A brief description of the problem
  2. After reviewing your claim, our support team will provide replacement parts and/or installation instructions as needed.

Important: Any product returned without prior approval will not be accepted and is not covered by the warranty.

Products Purchased from Authorized Dealers or Other Platforms

Customers who purchase from authorized dealers are entitled to the same warranty service, but it must be handled through the dealer.
Please contact the platform or dealer where you purchased the product for warranty assistance.

For further inquiries, please contact:
support@adoebike.com